Privacy Policy

1. Introduction

Welcome to Sathi India Micro Services Foundation ("Sathi India," "we," "us," or "our"). We are a Section-8 Microfinance Company registered under the Companies Act, 2013, licensed by the Ministry of Corporate Affairs, Govt. of India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, apply for our services, or interact with us. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Information You Provide

• Personal Identification: Name, date of birth, gender, Aadhaar number, PAN card, and other government-issued IDs.
• Contact Information: Address, phone number, email address, and emergency contact details.
• Financial Information: Bank account details, income information, loan history, and credit information.
• Employment Information: Occupation, employer details, and business information.
• Family Information: Family members, dependents, and household details.

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, and device type.
• Usage Information: Pages visited, time spent, links clicked, and interaction data.
• Location Information: Approximate location based on IP address.
• Cookies: We use cookies to enhance your experience and analyze website usage.

2.3 Information from Third Parties

• Credit bureaus and financial institutions for credit verification.
• Government agencies for identity verification and compliance.
• References and guarantors you provide.

3. How We Use Your Information

We use your personal information for the following purposes:

4. Data Protection and Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission using SSL/TLS protocols.
• Access Control: Only authorized personnel have access to personal information on a need-to-know basis.
• Secure Storage: Data is stored in secure databases with firewalls and intrusion detection systems.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• Employee Training: All employees receive training on data protection and privacy.

5. Sharing Your Information

We may share your personal information with the following parties:

• Government Agencies: For regulatory compliance, legal obligations, and statutory reporting.
• Financial Institutions: For credit verification, loan processing, and payment processing.
• Service Providers: Third-party vendors who assist us in delivering our services (e.g., IT providers, payment processors).
• Legal Representatives: To comply with legal requests, court orders, or to protect our rights.
• With Your Consent: When you have given us explicit consent to share your information.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information (subject to legal requirements).
• Restriction: You can request restriction of processing in certain circumstances.
• Data Portability: You can request a machine-readable copy of your data.
• Consent Withdrawal: You can withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 9.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze usage patterns and improve our services.

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature and purpose of the information.
• Legal and regulatory requirements.
• Ongoing business operations and dispute resolution.

When personal information is no longer needed, it is securely deleted or anonymized.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website.
• Sending a notification via email or SMS.
• Displaying a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your privacy.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

12. Grievance Redressal

If you have any complaints regarding the processing of your personal information, you may contact our Grievance Officer: